Hello Edouard,

Thank you for writing to Windows Live Hotmail Technical Support. My name is Benji and I understand that you cannot access your donbosco04101980altamira@hotmail.com account. I can only imagine how inconvenient this may be for you and I understand how important it is to resolve your concern as soon as possible.

We are currently reviewing all Hotmail accounts for any violation of our account policies. I have checked your donbosco04101980altamira@hotmail.com account and it was temporarily closed as a precaution against spam activity. This is the most likely reason why you are unable to send e-mail. However, I have confirmed that it did not violate any of our Terms of Use (TOU). I have reopened your account and you should now be able to access it. Please try to log in and let us know if the problem persists.

There are a few valuable steps you can take to make sure your account never gets identified with a violation of our TOU:

1. Keep your Contacts list updated, and make sure your recipients want to receive e-mail from you. We respond to excessive complaints from other users that you are sending them junk or unwanted e-mail.
2. Make sure you have current addresses of your friends, relatives and customers. We measure the amount of e-mail you send which cannot be delivered.
3. If you send large quantities of bulk mail, include a way for users to "opt out" or notify you that they no longer wish to receive those messages.
4. If you are a commercial sender, you may want to review the content of our Postmaster site (http://postmaster.live.com) and sign up for programs that assist commercial senders

We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live Hotmail.

Sincerely,

Benji O.
Windows Live Hotmail Technical Support

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--- Original Message ---
From : donbosco04101980altamira@hotmail.com
Sent : Friday, April 11, 2008 11:54:16 PM UTC
To : LV_ML.WNLV.WW.00.EN.MSF.SEA.TS.T01.RTG.00.EM
Subject : Windows Live Mail:Sign In/Connection:I forgot my password
Service:
  Windows Live Mail
What type of problem do you have?
Sign In/Connection [Sign In/Connection]
I forgot my password [I forgot my password]
Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue.
   Sig In/Connection
If you are having a problem with a specific account, select it here.
   Hotmail/MSN [Hotmail/MSN]
Where are you using Windows Live Mail?
   Home [Home]
If you have a firewall, which one?
Full Name:
   Edouard Emilio Yanez Prieto
What e-mail address would you like a response sent to?
   donbosco04101980altamira@hotmail.com
Primary e-mail address/member ID associated with the account you are inquiring about:
   donbosco04101980altamira@hotmail.com
Which operating system are you using?Windows XP: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1) Gecko/20061010 Firefox/2.0
Which browser are you using: Firefox2.0
Location: en-us - English (United States)
Type of Support: E-mail Support
Browser Default Language: en-us,en;q=0.5